Privacy Policy

1. Introduction

This Privacy Policy explains how Hakum collects, uses, stores, and protects personal information when you use our consultation platform. By using Hakum, you agree to this policy and to the processing of your information as described below.

2. Information We Collect

• Account details such as name, phone number, email, and profile information.
• Consultation details shared by clients and consultants, including messages, attachments, and session context.
• Transaction and billing information needed to process payments.
• Usage and device data such as browser type, IP address, interactions, and cookies.
• Support communications and issue reports submitted to our team.

3. How We Use Information

• Provide and improve consultation services.
• Match clients with relevant consultants.
• Process payments and platform operations.
• Maintain trust, quality, security, and compliance.
• Respond to support requests and resolve disputes.
• Send service updates and account notifications.

4. Data Sharing

We do not sell personal data. We only share data when needed to operate the platform and deliver requested services.

• With consultants and clients to complete booked services.
• With service providers (hosting, payments, messaging, analytics).
• When required by law, court order, or competent authority.
• To investigate abuse, fraud, security incidents, or violations.

5. Cookies And Tracking

We use cookies and similar technologies to improve performance, remember preferences, and understand product usage.

• Session continuity and secure sign-in.
• Usage analytics and product improvements.
• Preference storage and interface personalization.

You can control cookies through your browser settings, though disabling some cookies may affect platform functionality.

6. Data Security

We apply administrative, technical, and organizational safeguards to protect personal data. While we work to secure the platform, no system is 100% risk-free, and users are responsible for keeping account credentials confidential.

7. Data Retention

We retain information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our terms. Retention periods may vary by data type and legal requirements.

8. Your Rights

• Access and review your account information.
• Request updates or correction of inaccurate data.
• Request account closure where legally applicable.
• Object to certain processing where permitted by law.

9. Policy Updates

We may update this policy from time to time. Material updates will be posted on this page with an updated revision date.